URGENT APPOINTMENT REQUESTS

From 30th April 2012, if you feel you need to see a doctor urgently on the same day, please ring the surgery in the morning and you will be offered a telephone (triage) call from a clinician who will talk to you about your symptoms and if you need to be seen you will be given an appropriate appointment to come in. There will be a cut off time of 1pm each day. If you ring after 1pm you will be advised to attend the walk in centre at Sheppey Hospital if you feel you need to be seen urgently.

The walk in centre at Sheppey Hospital is open from 8am to 8pm, 7 days a week and anyone can attend there with a minor illness and wait to be seen. If you prefer you can go straight there without calling the practice. There is also a Minor Injury Unit at Sittingbourne Memorial Hospital which deal with any minor injury and you will be asked to go there if you have any cuts or injuries that you are concerned about.

Would you like to join our Patient Group?

Our Patient Participation Group is looking to recruit new members. The Group meets once every 6-8 weeks in the evening and the aim is to work with surgery staff to help provide as good a service as we can to our patients and also to help keep patients informed about surgery and general health matters.

If you would be interested in finding out more please contact Donna Clarke, Practice Manager either by calling the surgery or emailing donna.clarke@nhs.net .

New Text Messaging Reminders

We have a new system which will send you a text reminder the day before your appointment. Please make sure you let us know if you change your mobile number. Our reception staff will be asking you for up to date numbers when you attend if we do not have one, or the message could not be delivered to the number we have on your record.

Please contact us if you cannot attend your appointment for any reason. The text message will include a number to text back to, or you can ring the surgery. Each day between 10am and 6.30pm there is an option on our telephone system that you can choose to leave a message to cancel an appointment.

If you would prefer not to receive text reminders, please let one of our reception staff know and we will not send them to you.

Important Information about Medication Reviews

If you have any medicines on a repeat prescription you are required to have a Medication Review every year with the doctor or nurse. The date that your review is due is printed on the bottom of your repeat request form that is attached to your prescription. Please keep an eye on this date and contact us 4-8 weeks before your review is due to make an appointment. This will avoid any delay that may occur in obtaining your repeat prescription if you put in your request after the date has passed.

Thank you

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Parking and disabled access

Our practice has a small gravelled car park for both patient and staff use. Any patients who are disabled we provide a disabled car parking space right next to the building which leads straight onto a metal ramp straight into the practice which is easily accessible with a wheelchair.